Information We Collect

At sylaronexipt, we collect information to provide you with better financial control tools and services. Here's what we gather and why it matters for your experience.

• Account Details: Name, email address, phone number when you create an account or contact us
• Financial Information: Bank account details, transaction data, spending categories you choose to connect
• Communication Data: Messages, feedback, and support inquiries you send to our team
• Profile Information: Financial goals, preferences, and settings you configure in your account

When you use our platform, we automatically collect certain technical information to improve your experience and ensure security.

• Usage Data: How you interact with our tools, features you use most, time spent on different sections
• Device Information: Browser type, operating system, IP address, device identifiers
• Log Data: Access times, pages viewed, errors encountered, referral sources

How We Use Your Information

We use your data responsibly to deliver the financial control services you expect. Every piece of information serves a specific purpose in making your experience better.

• Processing your financial transactions and providing spending insights
• Generating personalized budgets and financial recommendations
• Sending account notifications, alerts, and important updates
• Providing customer support and responding to your inquiries

We analyze usage patterns to enhance our tools and develop new features that better serve our Australian users' financial needs.

When We Share Your Information

We don't sell your personal information to third parties. However, we may share data in specific circumstances that directly benefit your service experience or comply with legal requirements.

We work with trusted partners who help us deliver services to you. These companies are contractually bound to protect your information and can only use it for specified purposes.

• Payment processors for secure transaction handling
• Cloud storage providers for data backup and accessibility
• Analytics services to understand platform performance
• Customer support tools to provide better assistance

We may disclose information when required by Australian law, court orders, or regulatory authorities. This includes compliance with the Privacy Act 1988 and other applicable legislation.

How We Protect Your Data

Security isn't just about technology—it's about creating a comprehensive approach to protecting your financial information at every step.

• Encryption: All data transmission uses TLS encryption, and sensitive data is encrypted at rest
• Access Controls: Strict authentication requirements and role-based access for our team
• Network Security: Firewalls, intrusion detection systems, and regular security monitoring
• Regular Audits: Third-party security assessments and vulnerability testing

Our team follows strict procedures for handling your information, including background checks, confidentiality agreements, and ongoing security training.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. We've made it straightforward to exercise these rights.

You can request access to the personal information we hold about you and ask us to correct any inaccuracies. Most of this information is available directly through your account dashboard.

• Export your financial data in common formats (CSV, PDF)
• Download transaction history and spending analysis reports
• Obtain copies of your account information and preferences

You can request deletion of your account and associated data. We'll remove your information within 30 days, except where retention is required by law or for legitimate business purposes.

Data Retention Periods

We keep your information only as long as necessary to provide services and meet our legal obligations. Different types of data have different retention schedules.

• Active Accounts: Retained while your account remains active and for 2 years after closure
• Financial Data: Transaction records kept for 7 years in compliance with Australian financial regulations
• Communication Records: Support inquiries and correspondence retained for 3 years
• Marketing Data: Removed immediately upon unsubscribe or account deletion request

We've implemented automated systems to delete data when retention periods expire, ensuring we don't keep information longer than necessary.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage patterns.

• Essential Cookies: Required for basic platform functionality and security
• Preference Cookies: Remember your settings, language, and customization choices
• Analytics Cookies: Help us understand how you use our platform to make improvements
• Security Cookies: Detect suspicious activity and protect against fraud

You can control cookie settings through your browser or our preference center. Note that disabling certain cookies may affect platform functionality.

International Data Transfers

While sylaronexipt primarily operates within Australia, some of our service providers may process data internationally. We ensure appropriate safeguards are in place for any cross-border transfers.

Your primary account data is stored within Australia. Some analytics and support functions may involve processing in countries with adequate privacy protections, including the European Union and Canada.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through your account or email.

• Minor updates: Posted on our website with updated effective date
• Significant changes: Email notification to all active users at least 30 days in advance
• Material changes affecting your rights: Opt-in consent may be required

We encourage you to review this policy periodically to stay informed about how we protect your information.